Thank you for shopping at KNOPROTEC Store (www.knoprotecstore.com), a concern of POWERtrac Group. We are committed to delivering your orders safely, accurately, and as quickly as possible. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your orders. Please read this policy carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined below.
At KNOPROTEC Store, we understand that fast and reliable delivery is a crucial part of your shopping experience. We work with trusted logistics and courier partners to ensure your orders are handled with care and delivered to your doorstep in the best possible condition and within the shortest possible time.
Before your order is shipped, it must first be processed and prepared. Please note the following: ⚫ Orders are processed on business days only — Saturday through Thursday, 9:00 AM to 6:00 PM ⚫ Orders placed on Fridays or public holidays will be processed on the next available business day ⚫ Most orders are processed within 1–2 business days of payment confirmation ⚫ During peak seasons, promotional sales, or high-demand periods, processing times may take up to 3–5 business days ⚫ You will receive an email or SMS notification once your order has been processed and dispatched, along with your tracking information Please note: Processing time and shipping time are separate. Processing time is the time it takes us to prepare your order before handing it over to the courier.
KNOPROTEC Store ships to the following destinations: 🇧🇩 Within Bangladesh We deliver to all districts and divisions across Bangladesh, including but not limited to: ⚫ Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barishal, Mymensingh, Rangpur ⚫ Urban, suburban, and rural areas — wherever our courier partners can reach 🌍 International Shipping We proudly offer worldwide shipping to over 100 countries across the globe. International shipping availability, rates, and delivery times vary by destination. Please proceed to checkout to confirm shipping availability for your specific country.
We offer multiple shipping options to suit your needs and urgency. Estimated delivery timeframes are as follows:
| Section | Delivery Area | Estimated Delivery Time |
|---|---|---|
| Domestic (Bangladesh) | Dhaka City | Standard: 1–3 business days Express: Same day / Next day |
| Outside Dhaka (Major Cities) | Standard: 3–5 business days Express: 2–3 business days |
|
| Remote / Rural Areas | 5–7 business days | |
| International Shipping | South Asia (India, Nepal, Sri Lanka, Pakistan) | 5–10 business days |
| Southeast Asia (Singapore, Malaysia, Thailand, Indonesia) | 7–14 business days | |
| Middle East (UAE, Saudi Arabia, Qatar, Kuwait) | 7–14 business days | |
| Europe (UK, Germany, France, Italy, Netherlands) | 10–20 business days | |
| North America (USA, Canada) | 10–20 business days | |
| Australia & Oceania (Australia, New Zealand) | 12–21 business days | |
| Rest of the World | 14–30 business days |
Please note: These are estimated delivery timeframes and are not guaranteed. Actual delivery times may vary depending on customs clearance, local postal services, weather conditions, and other factors beyond our control.
| Order Value | Dhaka City | Outside Dhaka |
|---|---|---|
| Below ৳500 | ৳70 | ৳130 |
| ৳500 – ৳1,999 | ৳70 | ৳130 |
| ৳2,000 – ৳4,999 | ৳50 | ৳100 |
| ৳5,000 and above | FREE Shipping (Nationwide) | |
International shipping charges are calculated based on the destination country, package weight, and dimensions. The exact shipping cost will be displayed at checkout before you confirm your order. Shipping charges for international orders are non-refundable unless the return is due to our error or a product defect.
We offer a Cash on Delivery option for eligible orders within Bangladesh. Please note the following conditions for COD orders: ⚫ COD is available for orders up to ৳10,000 ⚫ A COD service charge of ৳30–৳50 may apply depending on your location ⚫ COD is currently available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities ⚫ COD availability will be confirmed at checkout based on your delivery address ⚫ Please ensure you have the exact amount ready at the time of delivery as our delivery partners may not carry change ⚫ Repeated refusal of COD orders may result in COD privileges being suspended for your account
Once shipped, you will receive a tracking number via email or SMS to track your order in real-time.
We work with trusted courier services including Pathao, Steadfast, SA Paribahan, RedX, DHL, FedEx, and others depending on location.
At KNOPROTEC Store, we take great care in packaging your orders to ensure they arrive safely and in perfect condition. ⚫ All items are carefully inspected before packing ⚫ Products are packed using appropriate protective materials — bubble wrap, foam padding, and sturdy boxes — to minimize the risk of damage during transit ⚫ Fragile and high-value items receive extra protective packaging ⚫ For eco-friendly initiatives, we strive to use recyclable and minimal packaging materials wherever possible If you receive a package that appears to have been damaged during transit, please take photographs immediately and contact us within 48 hours of delivery.
Our courier partners will make up to 3 delivery attempts at the address provided. Please ensure someone is available to receive the package. In case of a failed delivery: ⚫ The courier will leave a notification or contact you via phone ⚫ You may be required to collect the package from the nearest courier branch ⚫ If the package is unclaimed after the maximum number of attempts, it will be returned to us ⚫ Re-delivery charges may apply if you request the order to be sent out again ⚫ If a COD order is refused or unclaimed, the customer may be required to cover the return shipping cost To avoid failed deliveries, please ensure: ⚫ Your delivery address and phone number are accurate and complete at the time of placing the order ⚫ Someone is available at the delivery address during business hours ⚫ Your phone is reachable so our courier partner can contact you if needed
For international orders, please be aware of the following: ⚫ Your order may be subject to import duties, customs fees, and taxes levied by your country's customs authority ⚫ These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer ⚫ KNOPROTEC Store has no control over customs processes and cannot predict what charges may apply ⚫ Customs clearance procedures may cause delays beyond our estimated delivery timeframes ⚫ We are required by law to declare the full value of all shipments on customs documentation — we cannot mark packages as "gifts" or undervalue shipments We recommend checking with your local customs authority for information on applicable import duties and taxes before placing an international order.
While we take every precaution to ensure safe delivery, KNOPROTEC Store is not responsible for packages that are: ⚫ Lost or stolen after confirmed delivery to the address provided ⚫ Delayed due to circumstances beyond our control (natural disasters, strikes, customs delays, etc.) However, if your tracking information shows your order as delivered but you have not received it, please: 1. Check with neighbors, building security, or family members who may have accepted the package 2. Check any safe spots around your property where the courier may have left it 3. Contact the courier partner directly with your tracking number 4. If the issue remains unresolved, contact us within 5 business days of the expected delivery date and we will investigate on your behalf
KNOPROTEC Store is not responsible for orders that are delayed, lost, or undelivered due to an incorrect or incomplete delivery address provided by the customer. ⚫ Please double-check your delivery address before confirming your order ⚫ If you realize you have entered an incorrect address, contact us immediately at knoprotecstore@powertrac-bd.com — we will do our best to update it before dispatch ⚫ Once an order has been dispatched, we may not be able to change the delivery address ⚫ Additional shipping charges may apply for re-delivery due to address errors
For bulk purchases or corporate orders, special shipping arrangements may be available. Please contact our team directly to discuss: ⚫ Volume discounts on shipping ⚫ Dedicated account management ⚫ Custom delivery schedules ⚫ Special packaging requirements 📧 Email: support@knoprotecstore.com 📞 Phone: +880 1974 665 026
Delivery timelines may be affected during the following circumstances: 🎉 Festive & Peak Seasons — Eid, Puja, New Year, and other major holidays may cause delays due to high order volumes and courier backlogs 🌧️ Natural Disasters & Severe Weather — Floods, cyclones, or extreme weather conditions may disrupt logistics networks 🏛️ Public Holidays & Hartals — National holidays, political events, or hartals may temporarily suspend courier operations 🌐 Global Events — International events affecting airline operations or freight services may delay international shipments During such periods, we will communicate any expected delays via email, SMS, or announcements on our website.
📞 Phone: +880 1974 665 026
📧 Email: support@knoprotecstore.com
🌐 Website: www.knoprotecstore.com
📍 Address: House# 195 (1st & 3rd Floor), Road# 01, Mohakhali DOHS, Dhaka-1206, Bangladesh
We aim to respond to all queries within 24 business hours.